Return & Warranty

🔄 Return & Exchange Policy

At Audiophile Experts, your satisfaction is our top priority.
Upon receiving your package, we invite you to inspect it carefully before opening the manufacturer’s packaging.

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery by mail.
Please contact us to obtain a Return Merchandise Authorization (RMA) number before sending your item back.

🛠️ Warranty

If your item is defective and still covered under the manufacturer’s warranty, please contact us to obtain an RMA number.

Processing times depend on the manufacturer’s return policy.
Items must be returned at your expense to the following address:

Audiophile Experts
67 Boulevard Sir-Wilfrid-Laurier
Beloeil, Quebec, J3G 4G2
Canada

⚠️ Packages returned without a valid RMA number (valid for 14 days) will be refused.
Items must be returned in their original condition, with original packaging, and all included accessories and manuals.

🚚 Shipping & Insurance Fees

Shipping and handling fees are non-refundable.
However, if you received the wrong product or if an item is confirmed to be defective, the initial shipping fees will be refunded.

We strongly recommend purchasing shipping insurance and keeping your tracking number.
Audiophile Experts is not responsible for lost or damaged packages.
Damaged packages will be refused, and refunds must be claimed through your shipping provider.

💸 Refunds

Refunds for returned items will be issued to the original payment method.
You will be refunded within seven business days of receiving and verifying the returned item.